Nuvem Print Ltd
Company Number: 14683928
Effective Date: [Insert Date]

1. About Us

Nuvem Print Ltd (“we”, “us”, “our”) is a company registered in England and Wales under company number 14683928.

Registered Office: Unit 7 Lotherton Way, LS25 2JY
Email: hello@crackpotcards.com
Website: www.crackpotcards.com

We operate an online personalised greeting card and print shop.

2. Acceptance of Terms

2.1 These Terms and Conditions apply to all orders placed via our website.

2.2 By placing an order, you confirm that:

  • You are at least 18 years old, and
  • You agree to be legally bound by these Terms.

3. Our Products

3.1 We provide personalised printed products including greeting cards and related printed items.

3.2 All products are made to order using customer-submitted content (including text, images, and designs).

3.3 Product images on our website are for illustrative purposes only. Minor variations in colour, layout, or finish may occur.

4. Personalisation and Customer Content

4.1 You are solely responsible for the content you upload or enter, including spelling, grammar, image quality, and layout.

4.2 We do not proofread or edit content unless expressly agreed.

4.3 By submitting content, you confirm that:

  • You own the rights to the content or have permission to use it;
  • It does not infringe any intellectual property rights;
  • It is not unlawful, offensive, defamatory, obscene, or abusive.

4.4 We reserve the right to refuse to print any content that we believe breaches these Terms or applicable laws.

4.5 You grant us a limited licence to use your content for the purpose of fulfilling your order.

5. Order Process

5.1 Orders are placed via our website.

5.2 You are responsible for checking all personalisation details before completing checkout.

5.3 Once an order is confirmed, it cannot be amended.

5.4 A contract is formed once payment is successfully processed and you receive order confirmation.

6. Pricing and Payment

6.1 All prices are shown in GBP (£) and include VAT where applicable.

6.2 Delivery charges are calculated at checkout.

6.3 Payment must be made in full at the time of order.

6.4 We reserve the right to change prices at any time prior to order confirmation.

7. Production and Delivery

7.1 Production begins immediately after order confirmation.

7.2 Delivery times are estimates and not guaranteed.

7.3 We are not responsible for delays caused by:

  • Postal services or couriers
  • Incorrect delivery information provided by you
  • Events beyond our reasonable control

7.4 Risk in the goods passes to you upon delivery.

7.5 If an item arrives damaged, you must notify us within 48 hours and provide photographic evidence.

8. Cancellations and Refunds

8.1 As all products are personalised, they are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013.

8.2 Orders cannot be cancelled once placed.

8.3 Refunds or replacements will only be provided where:

  • The product is faulty;
  • The product does not match the approved order; or
  • The item is damaged in transit.

8.4 We may require photographic evidence before issuing a refund or replacement.

9. Quality and Print Variations

9.1 Colours may vary slightly due to screen settings and printing processes.

9.2 Minor variations in cutting, alignment, or colour shall not constitute a defect.

10. Intellectual Property

10.1 All website content, templates, designs, graphics, logos, and branding remain the property of Nuvem Print Ltd.

10.2 You may not copy, reproduce, or distribute any part of our website without permission.

11. Limitation of Liability

11.1 Our total liability shall not exceed the price paid for the product.

11.2 We are not liable for:

  • Indirect or consequential loss;
  • Emotional distress arising from card content;
  • Loss caused by delivery delays.

11.3 Nothing in these Terms excludes liability for death or personal injury caused by negligence or any liability that cannot legally be excluded.

12. Data Protection

We process personal data in accordance with UK data protection law. Please refer to our Privacy Policy for full details.

13. Force Majeure

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to strikes, postal disruption, equipment failure, or natural disasters.

14. Complaints

If you have a complaint, please contact us at:

Email: hello@crackpotcards.com

We aim to respond within 5 working days.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.